Privacy Policy

Use of private information policy

Last updated: May 30th 2018

Westcliffe Knitting Holidays

Summary:

We respect the EU’s General Data Protection Regulations (GDPR) and this policy explains how we collect and treat any information you give us. You won’t find any complicated legal terms or long passages of unreadable text. We’ve no desire to trick you into agreeing to something you might later regret.

Our policy covers

  1. Why we value your privacy
  2. How we collect information
  3. What information we hold
  4. Where we store your information
  5. What we use your information for
  6. How long we keep your information
  7. Who’s responsible for your information at our company
  8. Who has access to information about you
  9. The steps we take to keep your information private
  10. How to complain
  11. Changes to the policy

Why we value your privacy

We value your privacy as much as we do our own, so we’re committed to keeping your personal and business information safe. We’re uncomfortable with the information companies, governments, and other organisations keep on file, so we ask for only the bare minimum from our customers. We’ll never use your personal information for any reason other than why you gave it, and we’ll never give anyone access to it unless we’re forced to by law.

How we collect information

Our website uses cookies to enhance your experience and provide us with anonymous statistics to improve our site. (see separate Cookie Policy for full details)

We collect your name and email address when you sign up for one of our newsletters. We use MailChimp as our email marketing platform. (see MailChimp Privacy Policy & Terms)

We use Google Analytics to collect anonymous statistics to help enhance the experience of using this website. (See Google Privacy Policy and Terms)

We use our website Contact form to collect your name, email address and message.

What information we hold

  • If you sign up for a newsletter, we only collect your first name, last name and email address.
  • If you complete and submit our contact form we are emailed your name, email address and message.
  • When you visit our website you are anonymous as per Google Analytics policies.

Where we store your information

If you sign up for a newsletter, we store your name and email address in MailChimp, which is the marketing platform we prefer. (MailChimp servers are based in the USA – Privacy Policy & Terms – and are certified to the EU-U.S. Privacy Shield Framework)

 

Any email submitted contact form information will be held in our inbox.

What we use your information for

If you have signed up to our mailing list we will occasionally use your contact information to send you details of our news, offers holidays and services. When we do, you have the option to unsubscribe from these communications and we won’t send them to you again. Your data will be deleted.

If you have submitted our website contact form we may email you with information / a response as applicable.

How long we keep your information

If you sign up to our mailing list we will keep your information for as long as you remain subscribed.

Who’s responsible for your information at our company

Paula Chew, our business owner, is responsible for the security of your information. You can contact Paula by email at paula@westcliffe-knitting.co.uk or by phone on 01253 352943 if you have any concerns about the information we store.

Who has access to information about you

When we store information in our systems, only the people who need it have access. Our management team have access to everything you’ve provided, but individual employees have access to only what they need to do their job.

When we store information on our email application (MailChimp) only sanctioned members of our team with secure unique logins have access.

The steps we take to keep your information private

Where we store your information in third-party services, we restrict access only to people who need it.

The computers we use are protected by a passcode access.

How to complain

We take complaints very seriously. If you’ve any reason to complain about the ways we handle your privacy, please contact Paula Chew by email at paula@westcliffe-knitting.co.uk or by phone on 01253 352943. If you’re the letter writing type, send your envelope to 46 King Edward Avenue, North Shore, Blackpool, FY2 9TA

Changes to the policy

If we change the contents of this policy, those changes will become effective the moment we publish them on our website.